Detalles MARC
| 000 -LEADER |
|---|
| fixed length control field |
01394nam a2200277Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210106211248.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
191128t2014 ag gr 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789872877668 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CO-JMCR |
| Transcribing agency |
CO-JMCR |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
spa |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.81 / |
| Item number |
F177a |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Farrés Cavagnaro, Juan, |
| Relator term |
autor |
| 9 (RLIN) |
12761 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Atención al cliente y formación de vendedores / |
| Statement of responsibility, etc. |
Juan Farrés Cavagnaro y María Cecilia Farrés |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1a. edición |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Córdoba : |
| Name of publisher, distributor, etc. |
Líbryco, |
| Date of publication, distribution, etc. |
©2014 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 195 páginas ; |
| Dimensions |
21 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Incluye glosario y notas a pie de página. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
La atención al cliente -- El cliente -- El vendedor -- La situación relacional de compraventa -- La incorporación de vendedores -- La capacitación en atención al cliente -- La organización de la venta -- La operatoria comercial -- Calidad en la atención |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
La atención al cliente y por ende, la formación de vendedores se ha constituido en el marco de las relaciones económicas, en una temática que adquiere una importancia creciente, es por eso que esta publicación analiza aspectos que conciernen al rol que ju |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Servicio al cliente |
| 9 (RLIN) |
7206 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Vendedores y arte de vender |
| 9 (RLIN) |
12762 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Personal de ventas |
| 9 (RLIN) |
12763 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Farrés, María Cecilia, |
| Relator term |
autora |
| 9 (RLIN) |
12764 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |
